Privacy Policy

1. Who we are

London Airport Transfers ("we", "us", or "our") provides pre-booked private hire and airport transfer services. We are the data controller responsible for your personal data collected through our website and related services.

2. Licensing and operator information

We operate under private hire operating licence number 65340401 and operator type Tier 0–10. All drivers engaged by us are fully licensed private hire drivers and vehicles, authorised by the relevant licensing authority, and hold valid insurance and right-to-work documentation.

3. Personal data we collect

• Identity data: name, title.
• Contact data: email address, telephone number.
• Journey data: pickup/drop-off locations, dates/times, flight number, destination, passengers, vehicle preference.
• Communication data: messages, enquiry subject and any additional information you provide.
• Technical data: IP address, device/browser information, and basic analytics (where applicable).

4. How we use your data

We process your personal data to:

• Respond to enquiries and provide quotes.
• Arrange and deliver journeys and customer support.
• Comply with licensing, legal, tax and accounting obligations.
• Improve our services and website security.

5. Lawful bases

We rely on one or more of the following UK GDPR bases: performance of a contract (or steps prior to entering a contract), legitimate interests (e.g. responding to enquiries and ensuring service quality), and legal obligation (e.g. licensing and record-keeping).

6. Sharing your data

We may share limited data with licensed drivers or subcontracted operators solely to fulfil your journey. We may also share data with payment providers, IT/hosting, email/ communications providers, and regulators or law enforcement where required. We do not sell your personal data.

7. Data retention

We retain enquiry and booking records only as long as necessary for the purposes set out above, including regulatory and tax/accounting requirements, after which we securely delete or anonymise the data.

8. International transfers

Where service providers are located outside the UK, we use appropriate safeguards (such as standard contractual clauses) to protect your information, where applicable.

9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Your rights

Subject to conditions and exemptions, you have rights under UK data protection law, including: access, rectification, erasure, restriction, objection, and data portability. You also have the right to complain to the Information Commissioner’s Office (ICO).

11. Cookies and analytics

If we use cookies or analytics, they are for essential site functionality and service improvement. You can manage cookies through your browser settings.

12. Contact us

For privacy questions or to exercise your rights, contact us at
Email: info@london-airport-transfers.com

13. Changes

We may update this Privacy Policy from time to time. We will post the latest version on this page with an updated “Last updated” date.